According to a letter signed by Charles Ringera, the loans body resorted to the move after a series of stakeholder engagements where respondents termed the fee as punitive.
“HELB has been issuing compliance certificates to non-beneficiaries of student loans at a fee of Kshs. 1,000 to defray the cost of the certificate and other administrative expenses.
“However, during various stakeholder engagements where HELB seeks feedback on Citizen Service Delivery, it has repeatedly come to our attention that the charges for non-loanee compliance certificate are perceived to be punitive, especially to the many unemployed youth who did not benefit from the student loans,” read the notice in part.
Some of the stakeholders raised issues such as unemployment and under-employment challenges, low economic growth and escalated cost of living as well as retrenchment and downsizing affecting all sectors which have been exacerbated by the Covid-19 Pandemic.
“Given the foregoing issues raised by Kenyans, HELB has stopped charging Kshs. 1,000 for issuance of the Compliance Certificate with effect from July 15, 2020.
“The HELB Compliance Certificates will now be free of charge and can be accessed from the HELB Website as well as the E-Citizen Portal,” continued the statement.
More to follow…